Terms of service

Last updated: 20 October 2026

Welcome to ALVIRA (TryALVIRA.shop). These Terms of Service (“Terms”) govern your access to and use of our website and the purchase of any products through it. By placing an order or otherwise using our site, you agree to be bound by these Terms. If you do not agree, please do not use our site or services.

1. Who We Are

ALVIRA is an online retailer serving customers in the United Kingdom. The products we offer are described on our website. The store is operated by Eren-Turgut Berber, trading as ALVIRA.

  • Address: Prinz-Ferdinand-Straße 4, 47877 Willich, Germany
  • Email: Support@TryALVIRA.shop
  • Phone: +49 179 3941391
  • Website: TryALVIRA.shop

For any questions regarding these Terms, please contact us using the details above.

2. Eligibility

To place an order with us, you must be at least 18 years old and have the legal capacity to enter into a binding contract, and you must have a delivery address in the United Kingdom. If you are under 18, you may only use our site with the involvement of a parent or guardian.

3. Products, Pricing & Availability

  • We make every effort to display product colours, materials, sizes and descriptions accurately; however, slight variations may occur due to screen settings or manufacturing.
  • All prices are listed in the currency shown at checkout and include VAT where it applies. Prices are subject to change without notice, though changes will not affect orders already confirmed.
  • We reserve the right to limit quantities, discontinue products or correct pricing errors, including after an order has been placed. If we do, we will notify you and offer you a full refund or the option to proceed at the corrected price.

4. Orders & Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order for reasons including, but not limited to, product availability, errors in pricing or product information, or suspected fraudulent activity. A contract is formed only once we send you an order confirmation email.

5. Payment

Payment is required in full at the time of order. We accept the payment methods displayed at checkout. By providing payment information, you confirm that you are authorised to use the payment method provided.

Payments are processed by Whop Payments (“Whop”), our third-party payment processor. Your payment details are submitted to and handled by Whop, and we do not ourselves store your full card details. Whop may carry out its own security and fraud checks, and its terms and privacy notice may apply to the processing of your payment. If a payment is declined or fails a fraud check, we may cancel your order and will let you know. Refunds are returned to the original payment method, as set out in our Return & Refund Policy.

6. Shipping & Delivery

ALVIRA delivers to addresses in the United Kingdom only. Estimated delivery times are provided at checkout and are not guaranteed. Unless we agree a different date with you, we will deliver your order within 30 days of the order confirmation.

Risk of loss and damage passes to you when the products are delivered to you or to a person you have nominated. Any import VAT, customs duties or fees that apply to your order will be made clear before you complete your purchase, and are dealt with as set out in our Return & Refund Policy. Your statutory protections regarding non-delivery or damaged goods in transit continue to apply.

7. Returns, Refunds & Cancellations

Returns, exchanges and cancellations are governed by our separate Return & Refund Policy, available on our website, which forms part of these Terms. This includes the statutory 14-day right to cancel available to UK customers.

8. Consumer Rights

Nothing in these Terms affects your non-excludable statutory rights as a consumer, including those under:

  • The Consumer Rights Act 2015
  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
  • Any other UK consumer protection law that applies to your purchase

Where any provision of these Terms conflicts with your statutory rights, your statutory rights take precedence.

9. Intellectual Property

All content on this site, including text, graphics, logos, images, and the ALVIRA name and branding, is the property of ALVIRA or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute or create derivative works from this content without our prior written consent.

10. User Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Please notify us immediately at Support@TryALVIRA.shop if you suspect unauthorised use of your account.

11. Prohibited Uses

You agree not to use our site to:

  • Violate any applicable local, national or international law
  • Transmit any harmful, fraudulent or unlawful content
  • Attempt to gain unauthorised access to our systems or another user’s account
  • Engage in any activity that disrupts or interferes with the site’s functionality

12. Limitation of Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded, including your rights under the Consumer Rights Act 2015.

Subject to that, if we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us when the contract was formed.

We supply products for domestic and private use only. We are not liable for any loss of profit, loss of business, business interruption or loss of business opportunity.

13. Governing Law & Jurisdiction

These Terms, and any contract formed under them, are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also rely on the mandatory consumer protections of the law of that country.

Any dispute that cannot be resolved directly will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may bring proceedings in the courts of your home country. Nothing in this section limits your right, as a consumer, to bring proceedings in the courts of your country of residence where the law gives you that right.

14. Dispute Resolution

We encourage customers to contact us directly at Support@TryALVIRA.shop to resolve any dispute in the first instance. If we are unable to resolve the matter, you can get free, impartial advice from the Citizens Advice consumer service, which can also refer the matter to your local Trading Standards service. Information regarding alternative dispute resolution (ADR) providers is available on request.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or for legal, regulatory or operational reasons. The “Last updated” date at the top of this page indicates when changes were last made. Changes will not affect orders you have already placed. Continued use of the site after changes take effect constitutes acceptance of the revised Terms.

16. Contact Us

If you have any questions about these Terms, please contact us at:

  • ALVIRA (operated by Eren-Turgut Berber)
  • Email: Support@TryALVIRA.shop
  • Phone: +49 179 3941391
  • Address: Prinz-Ferdinand-Straße 4, 47877 Willich, Germany
  • Website: TryALVIRA.shop