Shipping policy
Last updated: 20 October 2026
This Shipping Policy explains how we process, ship and deliver orders placed with ALVIRA. It applies to all orders placed through TryALVIRA.shop.
1. Order Processing Time
All orders are processed within 2–7 business days of purchase, excluding weekends and public holidays. Processing time refers to the time it takes us to prepare, inspect, pack and hand your order to the carrier. It is separate from transit/delivery time.
During busy periods (e.g. sales, holidays or promotional events), processing may take slightly longer. If there is a significant delay, we will notify you by email.
2. Shipping Rates
Shipping rates are displayed and confirmed at checkout before you complete your purchase. The rate that applies to your order is the one shown at checkout.
3. Shipping Destinations
ALVIRA currently ships to addresses in the United Kingdom only. Orders to the United Kingdom are shipped as international shipments, subject to the customs terms in Section 6.
We do not currently deliver outside the United Kingdom, including to the Channel Islands, the Isle of Man and BFPO addresses. If you attempt to check out with an address in a region we do not ship to, this will be indicated at checkout, and no order will be processed for that destination.
4. Estimated Delivery Times
Delivery times begin once an order has shipped (i.e. after the processing time in Section 1) and are estimates only, not guarantees:
- United Kingdom: 5–10 business days after dispatch
Delivery estimates depend on the shipping carrier and may be affected by customs processing, weather or other events outside our control. Deliveries to Northern Ireland and to some remote areas of the UK, such as the Scottish Highlands and Islands, may take additional time.
Unless we have agreed otherwise with you, we will deliver your order no later than 30 days after the date you place it. Nothing in this policy affects your statutory rights as a consumer.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information where available. Please allow up to 24–48 hours for tracking data to update after dispatch.
6. Customs, Duties & Import Taxes
Your order may be shipped from outside the United Kingdom. Where UK import VAT, customs duties or related fees apply to your order, we will make this clear before you complete your purchase, either by including them in the price you pay at checkout or by telling you that they will be collected on delivery.
- We have no control over charges imposed by customs authorities or carriers, and these can vary depending on the order value and the type of product.
- If you are asked to pay a charge on delivery that we did not tell you about, please contact us at Support@TryALVIRA.shop before paying it and we will look into it.
- Customs processing can cause delays that are outside our control. This does not affect your statutory rights if your order is not delivered within the time set out in Section 4.
7. Shipping Delays
While we make every effort to meet estimated delivery times, delays can occur due to carrier issues, customs processing, weather or other circumstances beyond our control. If your order is significantly delayed, please contact us at Support@TryALVIRA.shop and we will assist in locating your package or determining next steps.
If we do not deliver your order within the agreed time, or within 30 days of your order where no other date was agreed, you may have the right to cancel the order and receive a full refund. Please contact us and we will explain your options.
8. Lost or Damaged Packages
If your order arrives damaged, or tracking indicates delivery but you have not received your package, please contact us at Support@TryALVIRA.shop with your order number (and photos of the damage, where applicable). We ask that you contact us within 7 days of the expected delivery date so that we can investigate with the carrier quickly, but this does not limit your statutory rights.
Your order remains at our risk until it is delivered to you. We will work with the carrier to investigate and, where appropriate, arrange a replacement or refund in line with our Return & Refund Policy.
9. Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost or delivered incorrectly due to an incorrect or incomplete address provided by the customer. If a package is returned to us because of an incorrect or incomplete address, we may ask you to cover the reasonable cost of re-shipping.
If you notice an error immediately after placing your order, contact us as soon as possible. We cannot guarantee changes once an order has entered processing.
10. Changes to This Policy
We may update this Shipping Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. The version in effect at the time you place your order applies to that order.
11. Contact Us
For any questions about shipping or an order in transit, please contact us:
- ALVIRA, operated by Eren-Turgut Berber
- Address: Prinz-Ferdinand-Straße 4, 47877 Willich, Germany
- Email: Support@TryALVIRA.shop
- Phone: +49 179 3941391
- Website: TryALVIRA.shop